I am completely speechless. I am on my last bit of strength Lord, and I am asking You to please help me get through the many hurdles in my life. I know You have a greater plan for me. I know that every door closed will bring another door opening, with more abundance than I can imagine. I know that although my account shows NEGATIVE, my account with You will always be POSITIVE. I will not let go of the promises You made to me Lord, and by trusting You and Your word, I know that I am on my way to bigger and better things. I know my family will be covered and protected in Your grace. I know that no matter what this world does to me, You will protect me and guide me. I say these words out loud to you Lord as I type this prayer. Yes, I am venting, but Lord, I ask for forgiveness to overcome my heart and bitterness to be removed.
Yes, thank you Direct TV for teaching me and important lesson. You can take all that I have, but you will NEVER take my faith or my beliefs away. You have showed me that this world is nothing compared to the promises in God's word. You have showed me that I can overcome anything that is thrown at me. Yes, thank you Direct TV for keeping my faith in Christ alone exactly where it needs to be. Thank you for teaching me that with what little I do have, I need to bless others with.
Malachi 3:10
10Bring the whole tithe into the storehouse, so that there may be food in My house, and test Me now in this," says the LORD of hosts, "if I will not open for you the windows of heaven and pour out for you a blessing until it overflows.
Dear Direct TV – Corporate Citizenship –
I am a single parent of 4 children, and was a loyal customer of Direct TV for the past several years. I was evicted from my home and had to be out by January 9th, 6:00. I called your company to cancel service a few days before and explain this situation, and then was advised of what needed to be done to return equipment and what could be done to take care of the final bill. I never imagined that your company, as big and mighty as your are would make sure that homeless parent with children to feed would stoop so low.
I never authorized auto-drafts to my debit card / checking account and paid online each month. Yet after the account was closed, your company drafted my account for the $200.00 balance I owed, leaving me $-135.00, with several NSF charges. I was not even give a chance to make payment arrangements or even split the draft into 2 payments. You just took the money. I have no money to feed my children, I am homeless, staying from friend to friend because I was evicted. And that $200.00 you drafted without my permission has broken me completely. Please tell me how I am suppose to survive without that money?
I was with AT&T for over 15 years and laid off in 2009, and with the economy as it has been for the last year, I have been scrapping by with odd jobs to survive, not being able to find full time work. In all my years with AT&T in collections, customer service, management, and sales, and as big as the “Ma-Bell” entities are, we to my knowledge NEVER drafted an account as you have done to me. Charge off and collections yes but to just take the money without even trying to collect or payment arrangements.. leaves me speechless.
I have 3 yr old twins, and 2 teenage children that I am responsible for. Daycare alone for the twins is approx. $800-1000 per month. I can not get assistance for childcare since you have to be working to get assistance, yet I can not find work if I have no one to watch my children. It leaves an endless, sickening feeling in my stomach to know that I have no idea how I will survive. I have been in food banks getting food for my family…something I never thought I would have to do. Last year, 2010 was the worst year of my life between lay offs, court battles, losing my car, finding out my mother has cancer, and of course ending the year and starting the new one with being evicted.
So you see the $200.00 you took from my account was everything I have. My twins will turn 4 on 2/7/2011 and they will have nothing for their birthday. Thank you Direct TV for doing that for me. For making sure my balance was paid in full without even so much as a attempt to collect the money first.
I know that I am NOTHING in your eyes with your “50 million & strong” customer base, however I will be sure that my story is told to everyone I know. How can you just take money from someone? Is that what keeps your customer base strong? Will you use my $200.00 to go to a charity or other noteworthy cause to support your “citizenship”? If so, please let me know what charity that money will be going to so I can maybe sign up with them for support and help since I too need to feed my family.
Thank you Direct TV for making sure that when I do get back on my feet, and by God’s mighty hand I will, I never be a Direct TV customer again. There are too many other options out there in the digital age with the never ending growth of the internet, as I am sure you are aware of. So I hope that you can treat your remaining customer base with better options than you have given me.
Citizenship? According to Dictonary.com the definition of citizenship is as follows:
cit·i·zen·ship-–noun 1. the state of being vested with the rights, privileges, and duties of a citizen. 2. the character of an individual viewed as a member of society; behavior in terms of the duties, obligations, and functions of a citizen: an award for good citizenship.
Is this how you want your character to be recognized in the community?
Sincerely,
Tracie Ysaguire
